Policies

Processing & Shipping

At this time, we only have pre-order availability. Items are ESTIMATED to ship on Mar 29, 2024.

PLEASE NOTE: Once you place your order, you have a 24-hour window to cancel your order by email. After this cancellation window passes, we are unable to make any cancellations.

Delivery times within the USA are 1-5 business days after an order is shipped.

Delivery times outside of the USA can range from 7 to 14 days and may extend further due to external factors beyond our influence.

 

Duties/Taxes

Please note that international orders may be subjected to import duties or taxes imposed by the destination country, along with customs clearance procedures. Any additional charges incurred are the responsibility of the customer and are not included in the product or shipping costs. Customs regulations vary by country; therefore, we recommend reaching out to your local customs authorities for further information.

We do not assume any responsibility for these charges. It is essential to settle the customs fees before receiving your goods. If you refuse to pay, the package will be sent back to us, and your order will not be refunded.

 

Returns/Exchanges

At this time, we are unable to accommodate returns or exchanges due to the custom, handcrafted nature of our abayas. We strongly recommend selecting the appropriate product by consulting our Instagram highlights and size guide.

Please be aware that we are not liable for any lost, stolen, or delayed packages resulting from courier mishaps, as this is beyond our control. Consequently, we cannot provide refunds or replacements.

For any delivery concerns, we advise you to address them directly with the courier using the provided tracking information.